Last updated January 29, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you ask for a refund. Please see below for more information on our return/ refund policies.
RETURNS
All returns must be postmarked within 7-10 days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached.
RETURN PROCESS
To return an item, place the items securely in its original packaging, and mail your return to the following address:
PANGEA FOODS LLC
Attn: Returns
8271 THIMBLEROCK CIRCLE
Syracuse, NY 13104
United States
Please Note
- You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7-10 days form the receipt of your item to process your return. A refund may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Please contact us at the customer service email below to arrange a refund or exchange for defective or damaged products.
QUESTIONS
If you have any questions concerning our return policy, please contact us at info@knifehandnutrition.com.